Dec 052013
Sick Mixed Race Woman Wearing Winter Hat and Gloves Blowing Her Sore Nose with a Tissue.

Does this sound familiar? You are a hard worker, you put in long hours and you deal with a lot of stress.  You have been looking forward to a break so you can unwind and have some time for yourself.  Then, when you finally have some time to relax and focus on yourself – you get sick!  

But you’ve  been symptom free all week, and now that you are under the weather, you cant enjoy your break!

Murphy’s Law at play again? Most likely not.

There is actually a term for this and it is called “Leisure Sickness” and in most cases it happens to the hardest workers who are in most need of a break. Such people include those consumed by their jobs, people who have highly stressful positions and people who have trouble transitioning between the work and non-work environment.

So why can we work without getting sick, but then as soon as our bodies switch off, we get sick!?

The natural state for our bodies is one where we are constantly changing between stress and relaxed which allows neither one to take over, but if we let work build up and move from one task to another without pausing, the stressed state can build up, eventually causing fatigue to body and brain.

It is not the break itself that is making people ill, it is the fact that people are working through exhaustion so when they do fins some time to relax, their immune system collapses. The symptoms that have been sitting in the background have now been brought to the foreground.

Other reasons for leisure sickness may include; a change in our habits during the weekend or on holiday, including more or less sleep, coffee or alcohol.

The fact that during busy times at work, our brain’s attention is away from signals from the body, so when it becomes quiet, those signals are suddenly perceived and interpreted as symptoms

Another theory is that when you have been busy at work or stressed, your body stays “activated” during the times that it should be resting. People with minor complaints don’t tend to reduce their energy production or adrenaline. Needless energy may compromise our health and weaken our natural defences.

The people most likely to suffer from this leisure illness are people who spend a lot of time thinking about their job and working in general, and as a result find it harder to deal with free time either through guilt of due to their busy schedules.

So now we know there is a reason for this, what can we do to prevent it?

Try re-evaluating your priorities and try and lighten pressure on yourself.

Try concentrating on other aspects of your life along with work. It can be challenging as you may need to change your perception in doing so.

Listen to your body’s signs telling you it needs to slow down.

Reduce your workload.

Eat a healthy diet.

Reconsider where you choose to take your break. If it is a holiday you are having why add extra stress of flying a long way to the other side of the world? Your immunity will be depressed and you’ll be exposed to bugs on the plane/ in cities. Consider taking a relaxing holiday closer to home.

Exercise to reset your body’s flight –or-flight reaction.

It will become possible to enjoy your well earned breaks once again.



Feb 162013

We all like to think we can do it all, that we can be Wonder Woman or Superman and achieve everything that needs to be done to succeed in business and at home.  The fact is, there are simply not enough hours in the day for business owners or entrepreneurs to achieve everything on their never ending to-do list, without neglecting something or someone. 

You may have heard of Virtual Assistants, VAs, Virtual PAs/EAs, Administration Consultants, Virtual Specialists, Virtual Business Managers. We are known as many things, but we too are business owners, and we are here to support your business to grow.  

Meet Virtually There.   Established in 2005, the services offered by Virtually There are many and varied.  We are the Productivity Solution you are looking for.  We can relieve you of your general administration tasks, and we also specialise in online Customer Relationship Management (CRMs – also known as databases) including implementation, customisation, training and ongoing support. 

We are your behind-the-scenes admin support.

We help business owners achieve their goals by giving you your time back – time to grow your business, time for yourself, for hobbies, for family…

We help you kick your goals.

We work from our own office.

We are cost effective! 

We relieve your admin workload – when you need us.

We can support your existing staff with administration overflow to prevent burnout.

Temporary or long term administration solutions, without recruitment agency costs.

Virtually There Owner, Kerryn Sonnet says “I will love your business the way you do. I am passionate about alleviating stress, offering solutions, sharing the load and I am determined to be the first person my clients think of and turn to when they are feeling pressure and need some help. I take ownership of tasks and responsibilities necessary in business, to free up business owners and staff so they can get on with growing their business.  I can be your right arm, or just a little pinkie.  Whether you need admin support on a grand scale or from time to time, the benefit of my service is you can come to me when your business needs me”.

Jan 252013

As a business owner, you know that all of your leads, client information and opportunity details, correspondence and activity must be entered into a reliable database – or Customer Relationship Management (CRM) platform.

So you have researched and decided on the most appropriate CRM for your business and you have instructed your team to use it….but it doesn’t end there.
A CRM must be considered the central information point for every activity with a client or lead that your business is involved with. You need to enforce the use of the CRM – regularly, run reports on the data collected in the CRM – regularly, and train your staff to use the CRM to ensure the data within it is clean – regularly!

So what is clean data?

Put simply, clean data is current, complete and accurate data,. It means that your sales staff are in touch with their accounts, they know who is doing what, and they are recording it within the CRM.

Why should you care if the information in your CRM is up to date?

You should care because staff move on. They move on from your business, they move on from your client’s business. You and your future staff need to rely on the CRM to ensure you have the correct information, regardless of who is dealing with the client from your company.

You should care because unreliable information in your CRM will:

  • Cause confusion
  • Lead users to refrain from using the CRM. 
  • Prevent you from forward planning
  • Prevent you from analyzing 
  • Send a message to your clients that your business doesn’t care what they have to say to you. 
  • Give you worthless reports

What else is considered clean data?

  • Naming conventions!

Are all of your Opportunities labelled the same way? Can you look at five opportunities and immediately know what you are selling? Or is it a head scratcher?
It is paramount to name your opportunities and your business names the same way throughout your CRM so sales reporting is clear, so staff are clear, and so clients are clear.

  • Required fields!

What fields are necessary for your business and reporting needs? What is going to help your business to grow? What fields are not being used? Are they necessary? A clean up of fields, mandatory and otherwise, will help your users provide the information you want for your reporting needs.
Email addresses – accurately recorded – are an absolute must – without this, your email marketing efforts are pointless and a waste of time.
The benefits of having clean data are that it gives clarity to your users, allows for accurate reporting and provides the ability to plan for future business growth and achievable targets.

Virtually There is a specialist in CRM implementation, customisation, training, ongoing support – and data integrity. Virtually There offers a stress free solution for you to ensure your data remains clean all year round – allowing you to analyse and plan for business growth. Email crmsupport@virtuallythere.com.au or call Kerryn on 0410 5444 81 to discuss how we can help your CRM stay clean.

Jan 242013

Kerryn Sonnet qualifies for worldwide Virtual Assistant certification at VAcertifed.com

vacertifiedBendigo, Victoria, Australia – Kerryn Sonnet, owner of Virtually There announced today that she has qualified for the new worldwide Virtual Assistant Certification from VAcertified.com.

VAcertified.com is the new standard for Virtual Assistant Certification which clients worldwide can use to benchmark the services they are looking for in a Virtual Assistant (VA). The first internationally recognized VA certification, VAcertified.com offers a carefully calibrated and unbiased assessment of a VA’s skills, education, professional experience and industry contributions to gain business owners’ confidence in the skills of certified VAs.

To qualify for the certification, Kerryn Sonnet was evaluated by 13 industry leaders and specialists from the four corners of the world on a broad spectrum of personal and professional traits pertaining to her expertise and professional ethic.

Sonnet is one of thousands of Virtual Assistants (VAs), business owners who work from their own offices providing professional support, services and skills to their clients via phone, fax and Internet-based technology. Partnering with a VA reduces stress, protects cash flow, eliminates administrative hassles and enables business people to find the success they originally set out to achieve.

As more and more businesses look toward affordable, online solutions to sustain and grow their bottom line in a tough economy, Virtual Assistants are enjoying increased demand for their services. For business owners and managers who may have considered outsourcing support tasks to a VA in the past but could not justify the understandable risk of hiring an unknown, VA certification provides an assurance that the VA in question has the skills and experience needed.

Sonnet specializes in CRM (database) implementation, customization, training and ongoing support, along with general administration and is an administrative professional providing various online services to her clients. She started her Virtual Assistance career to help other businesses owners to succeed and grow their businesses and to do so with less stress.

Certification is extremely important to Kerryn Sonnet so that her clients and potential clients know that she is passionate about her role in their businesses, that she is professional, well regarded in her industry, and someone who cares about their businesses and the Virtual Assistant industry.

For more information about Virtually There visit www.virtuallythere.com.au.

The VAcertified.com seal of approval tells prospective clients that a global panel of experts has thoroughly reviewed a Virtual Assistant’s skills, experience and professional ethic. To learn more about becoming a certified Virtual Assistant or to discover the benefits of hiring a certified Virtual Assistant, visit http://www.VAcertified.com

About Virtually There

Launched in 2005, Virtually There specializes in supporting businesses to grow.  Virtually There offers a variety of services to alleviate the stress and workload preventing you from growing your business. Visit the website at www.virtuallythere.com.au.


About VAcertified

VAcertified.com is the go-to resource for Virtual Assistants who want credible, unbiased and international recognition for their skills, education, professional experience and industry contributions. Devoted to creating and growing a certification program that embraces diversity, VAcertified.com strives to enhance and evolve professional relationships between VA and client. Follow ( @ ) VAcertified on Twitter for up to date information about this worldwide certification for Virtual Assistants.

For more information contact:

Tawnya Sutherland

Founder, VAcertified.com

Toll Free: 866-943-6665

info ( @ ) vacertified dot com

Follow ( @ ) VAcertified on Twitter

Jul 312012

I’ve been very quiet on our Facebook page for the last month.  I needed to take a lengthy break throughout July for some major surgery and recovery time.  I have a few important messages to share with you if you have a minute (if not now, come back later, it’s worth it!)

Thank you messages

  1. Thank you ever so much to Miss Kelly for your help in my absence. I’m very happy to have you on board and I hope you enjoy being part of the VT team.
  2. Thank you to my wonderful clients who have been very understanding and very supportive. I truly appreciate every one of you and look forward to our achievements together in the future.

Special Offer

Now that I am back and absolutely raring to support you with your business, I would love to offer you a bonus as a “Welcome back Kerryn” promotion.  For the first time ever, Virtually There is going to offer Pre-Paid Business Support Accounts AND for the month of AUGUST ONLY, every pre-paid account will receive a 20% bonus!

For example:

A $100 Pre-Paid Business Support Account will receive $120 Virtually There credit.

A $500 Pre-Paid Business Support Account will receive $600 Virtually There credit.

Here are the TERMS:

  1. Only purchases made within the month of August 2012 will be eligible for the additional 20% bonus.
  2. Your Pre-Paid Business Support Account can be used whenever you need assistance up until 31/07/2014. This means you can use 20 minutes today and 2 hours in 3 months or whatever you choose, when it suits you, for the next 2 years.
  3. No minimum purchase.
  4. No maximum purchase.
  5. No refunds.
  6. Credit is not transferable.
  7. Value is deducted from your Pre-Paid Business Support Account based on Virtually There’s rates for services at the time the service is utilised.
  8. Virtually There will provide you with a live update of your Pre-Paid Business Support Account, so you can view value used, tasks completed and value remaining, at any time. 
  9. All new clients are asked to sign an agreement which contains all relevant terms and conditions for our working relationship. 
  10. All existing clients are free to purchase a pre-paid account as per the above terms.

What next?

Please email kerryn@virtuallythere.com.au if you wish to discuss our rates and services in consideration of your purchase of a Pre-Paid Business Support Account.

I appreciate your ongoing support of Virtually There. Thank you in advance for sharing this special offer with your friends if you think they may be interested.

Wishing you all the very best



Jun 062012

I dont know where this came from originally, but geez it makes me laugh.  Enjoy!

Recently, I was diagnosed with A.A.A.D.D. 
Age Activated Attention Deficit Disorder.

This is how it manifests:

I decide to water my garden.
As I turn on the hose in the driveway,
I look over at my car and decide it needs washing.

As I start toward the garage,
I notice mail on the porch table that
I brought up from the mail box earlier.

I decide to go through the mail before I wash the car.

I lay my car keys on the table,
put the junk mail in the garbage can under the bench,
and notice that the can is full.

So, I decide to put the bills back
on the table and take out the garbage first.

But then I think,
since I’m going to be near the mailbox
when I take out the garbage anyway,
I may as well pay the bills first.

I take my check book off the table,
and see that there is only one check left.

My extra checks are in my desk in the study,
so I go inside the house to my desk where
I find the can of Coke I’d been drinking.

I’m going to look for my checks,
but first I need to push the Coke aside
so that I don’t accidentally knock it over.

The Coke is getting warm,
and I decide to put it in the refrigerator to keep it cold.

As I head toward the kitchen with the Coke,
a vase of flowers on the counter
catches my eye–they need water.

I put the Coke on the counter and
discover my reading glasses that
I’ve been searching for all morning.

I decide I better put them back on my desk,
but first I’m going to water the flowers.

I set the glasses back down on the counter,
fill a container with water and suddenly spot the TV remote.
Someone left it on the kitchen table.

I realize that tonight when we go to watch TV,
I’ll be looking for the remote,
but I won’t remember that it’s on the kitchen table,
so I decide to put it back in the lounge where it belongs,
but first I’ll water the flowers.

I pour some water in the flowers,
but quite a bit of it spills on the floor.

So, I set the remote back on the table,
get some towels and wipe up the spill.

Then, I head down the hall trying to
remember what I was planning to do.

At the end of the day:
the garden isn’t watered 

the car isn’t washed
the bills aren’t paid
there is a warm can of Coke sitting on the counter
the flowers don’t have enough water,
there is still only 1 check in my check book,
I can’t find the remote,
I can’t find my glasses,
and I don’t remember what I did with the car keys.
Then, when I try to figure out why nothing got done today,
I’m really baffled because I know I was busy all damn day,
and I’m really tired.

I realize this is a serious problem,
and I’ll try to get some help for it,
but first I’ll check my e-mail….

Do me a favor.
Forward this message to everyone you know,
because I don’t remember who the hell I’ve sent it to.

Don’t laugh — if this isn’t you yet, your day is coming

Jun 052012

Some more from Mentalfloss!

Earlier this year, Bill DeMain introduced us to 15 Wonderful Words With No English Equivalent. Now that  you’ve integrated those into your vocabulary, here are 14 more.

1. Shemomedjamo (Georgian) You know when you’re  really full, but your meal is just so delicious, you can’t stop eating it? The  Georgians feel your pain. This word means, “I accidentally ate the whole  thing.”
2. Pelinti (Buli, Ghana) Your friend bites  into a piece of piping hot pizza, then opens his mouth and sort of tilts his  head around while making an “aaaarrrahh” noise. The Ghanaians have a word for  that. More specifically, it means “to move hot food around in your mouth.”

3. Layogenic (Tagalog) Remember in Clueless when  Cher describes someone as “a full-on Monet…from far away, it’s OK, but up close  it’s a big old mess”? That’s exactly what this word means.

4. Rhwe (Tsonga, South Africa) College kids, relax.  There’s actually a word for “to sleep on the floor without a mat, while drunk  and naked.”

5. Zeg (Georgian) It means “the day after tomorrow.” Seriously, why don’t we have a word for that in English?

6.  Pålegg (Norweigian) Sandwich Artists unite! The Norwegians have a non-specific descriptor for  anything – ham, cheese, jam, Nutella, mustard, herring, pickles, Doritos, you  name it – you might consider putting into a sandwich.

7. Lagom (Swedish) Maybe Goldilocks was Swedish? This  slippery little word is hard to define, but means something like, “Not too much,  and not too little, but juuuuust right.”

8. Tartle (Scots) The nearly onomatopoeic word for that  panicky hesitation just before you have to introduce someone whose name you  can’t quite remember.

9. Koi No Yokan (Japanese) The sense upon first meeting a  person that the two of you are going to fall into love.

10. Mamihlapinatapai (Yaghan language of Tierra del  Fuego) This word captures that special look shared between two  people, when both are wishing that the other would do something that they both  want, but neither want to do.

11.  Fremdschämen (German); Myötähäpeä (Finnish) The  kindler, gentler cousins of Schadenfreude, both these words mean something akin  to “vicarious embarrassment.” Or, in other words,  that-feeling-you-get-when-you-watch-Meet the Parents.

12. Cafune (Brazilian Portuguese) Leave it to the  Brazilians to come up with a word for “tenderly running your fingers through  your lover’s hair.”

13. Greng-jai (Thai) That feeling you get when you don’t  want someone to do something for you because it would be a pain for them.

14. Kaelling (Danish) You know that woman who stands on  her doorstep (or in line at the supermarket, or at the park, or in a restaurant)  cursing at her children? The Danes know her, too.

Read the full text here:  http://www.mentalfloss.com/blogs/archives/102722#ixzz1wsRKx0Gg –brought to you by mental_floss!

Jun 052012

Ahh, finally!   Great article from MentalFloss.

The Global Language Monitor estimates that there are currently 1,009,753  words in the English language. Despite this large lexicon, many nuances of human  experience still leave us tongue-tied. And that’s why sometimes it’s necessary  to turn to other languages to find le mot juste. Here are fifteen  foreign words with no direct English equivalent.

1. Zhaghzhagh (Persian) The chattering of teeth  from the cold or from rage.
2. Yuputka (Ulwa) A word  made for walking in the woods at night, it’s the phantom sensation of something  crawling on your skin.
3. Slampadato (Italian) Addicted to the UV glow of tanning salons? This word describes you.

4. Luftmensch (Yiddish) There are several Yiddish words  to describe social misfits. This one is for an impractical dreamer with no  business sense. Literally, air person.

5. Iktsuarpok (Inuit) You know that feeling of  anticipation when you’re waiting for someone to show up at your house and you  keep going outside to see if they’re there yet? This is the word for it.

6. Cotisuelto (Caribbean Spanish) A word that would aptly describe the prevailing fashion  trend among American men under 40, it means one who wears the shirt tail outside  of his trousers.

7. Pana Po’o (Hawaiian) “Hmm, now where did I leave  those keys?” he said, pana po’oing.  It means to scratch your head in order to  help you remember something you’ve forgotten.

8. Gumusservi (Turkish) Meteorologists can be poets in Turkey with words like this at their disposal. It  means moonlight shining on water.
9. Vybafnout (Czech)  A word tailor-made for annoying older brothers—it means to jump out  and say boo.
10. Mencolek (Indonesian) You know that  old trick where you tap someone lightly on the opposite shoulder from behind to  fool them? The Indonesians have a word for it.
11. Faamiti  (Samoan) To make a squeaking sound by sucking air past the lips in  order to gain the attention of a dog or child.

12. Glas wen (Welsh) A smile that is insincere or  mocking. Literally, a blue smile.

13. Bakku-shan (Japanese) The experience of seeing a  woman who appears pretty from behind but not from the front.

14. Boketto (Japanese) It’s nice to know that the  Japanese think enough of the act of gazing vacantly into the distance without  thinking to give it a name.

15. Kummerspeck (German) Excess weight gained from  emotional overeating. Literally, grief bacon.

Many of the words above can be found in BBC researcher Adam Jacot de  Boinod’s book ‘The  Meaning of Tingo and Other Extraordinary Words from Around the  World.’

Read the full text here:  http://www.mentalfloss.com/blogs/archives/94828#ixzz1wsPJ7hdl –brought to you by mental_floss!